• Position Locations: Chicago
• Salary: $115,000 - $145,000
• Schedule: On-Site

Firm Description:
Our client is a global law firm with nearly 1,400 lawyers across 19 offices in the U.S., Europe, and Asia. Renowned for its work with technology and life sciences companies, the firm advises on transformative deals, high-stakes litigation, and complex regulatory matters. It is a market leader in venture capital, IPOs, and innovation-driven legal services, and is consistently recognized for its inclusive culture and commitment to excellence.

Position Description:

Operations Manager

We are recruiting an experienced Operations Manager to support our client’s Office Services and Facilities function within a professional services environment.

Position Overview

The Operations Manager is responsible for overseeing day-to-day office operations across facilities, office services, conference services, mail and messenger functions, reception and hospitality, food services, purchasing, reproduction services, and general office maintenance. This role provides leadership to operational staff and vendors while serving as a strategic partner to office leadership and firm stakeholders.

Key Responsibilities

Administrative & People Leadership

• Directly manage office services and facilities staff, including hiring, mentoring, performance management, and employee development
• Supervise third-party service providers and vendors supporting office operations
• Lead regular team meetings to share office updates, support professional development, and address operational needs
• Proactively identify issues and implement solutions to ensure consistent, efficient, and high-quality service delivery
• Provide regular reporting to office leadership regarding operational performance, projects, and outstanding initiatives
• Support coordination of office events and activities in partnership with internal teams such as HR, Marketing, Legal Talent, and Professional Development
• Manage local office internal communications, including intranet updates, regular office announcements, and newsletters
• Partner closely with HR on initiatives that impact employee experience and engagement within the workplace
• Perform additional responsibilities and special projects as assigned by office or regional leadership

Procurement, Financial Management & Real Estate

• Prepare, manage, and monitor annual operating and capital budgets for all areas of responsibility
• Review monthly expense reports and explain budget variances
• Maintain detailed knowledge of office lease terms, critical dates, and real estate metrics
• Maintain records related to leases, subleases, invoices, operational expenses, and capital projects
• Update occupancy analytics, space utilization reports, and other operational metrics
• Assist with office build-outs, moves, and expansion efforts, acting as liaison with architects, contractors, and vendors
• Support RFP processes for procurement of goods and services and identify opportunities for cost savings and productivity improvements

Facilities Management

• Oversee all office space, including lobby and reception areas, mailrooms, copy centers, cafés (where applicable), and general office areas
• Manage conference room scheduling processes and related technology
• Coordinate office moves, furniture installations, and space reconfigurations
• Maintain accurate office maps and seating plans
• Oversee building maintenance services including HVAC, electrical, plumbing, janitorial, security, life safety systems, and landscaping
• Manage onsite building engineering support
• Lead office emergency preparedness, safety programs, and evacuation procedures
• Coordinate ergonomic assessments in partnership with HR and workers’ compensation providers
• Support sustainability initiatives such as recycling programs, green energy systems, and electric charging infrastructure
• Conduct vendor reviews, contract management, and regular service-provider meetings

Office Services & Hospitality

• Ensure the office consistently presents a professional and welcoming environment for clients, visitors, and employees
• Manage cleaning, maintenance, and refurbishment programs for equipment, furniture, and facilities
• Ensure compliance with all applicable city, state, federal, and OSHA regulations
• Oversee office security systems and on-site security personnel (where applicable)
• Manage in-house food and beverage services, including cafeteria operations (where applicable), catering, and coffee service
• Review operational and financial reports for food service, copy/print operations, and office supply vendors
• Oversee mailroom and copy/communications center operations
• Manage office supply inventory, purchasing, and vendor performance
• Oversee procurement of business cards, stationery, office furniture, equipment, artwork, and plants
• Provide day-to-day supervision, scheduling, and time-off management for direct reports
• Support employee development and training for business professionals

Qualifications

Required:

• 5+ years of operations, office management, or facilities management experience in a professional services environment
• Proven experience managing vendors, budgets, and staff
• Ability to work extended hours or weekends as business needs require
• Ability to travel, as needed
• Strong proficiency with standard business software tools

Preferred:

• Bachelor’s degree
• Prior law firm or professional services experience
• Supervisory or people-management experience

Core Competencies

• Strong organizational and prioritization skills with the ability to manage multiple initiatives simultaneously
• Excellent written and verbal communication skills
• Strong analytical, interpersonal, and problem-solving abilities
• Professional demeanor with discretion and confidentiality
• Ability to work independently with minimal supervision
• Demonstrated success building productive vendor relationships
• High level of customer service and professionalism when handling complex or sensitive situations

Compensation & Benefits

Our client offers a competitive compensation package, with an expected annual base salary range of $115,000–$145,000, dependent on geographic location, experience, and skills. The role includes a comprehensive benefits package encompassing health and welfare benefits, retirement and savings options, paid time off, holidays, parental support benefits, and professional development resources.

Our client is committed to fair and equitable employment practices and provides a collaborative, inclusive workplace environment.

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