Concierge Assistant
Concierge Assistant
Location: New Office (On-site)
Industry: Professional Services
Our client, a leading professional services firm, is seeking a Concierge Assistant to join their Office Services/Facilities team. This individual will play a key role in delivering a high-touch, hospitality-driven experience for guests, visitors, and internal personnel. The Concierge Assistant will oversee the daily operations of the conference center and collaborate with multiple departments to ensure seamless service delivery.
Key Responsibilities
Catering Coordination
- Provide catering options and manage food and beverage orders for meetings and events
- Ensure all catering services meet high standards of presentation and quality
Conference Center Operations
- Greet and assist visitors, coordinate with food service vendors, and support reception as needed
- Manage logistics for meetings, including room setup and supply stocking
- Support after-hours needs in coordination with building management
- Assist with travel, dining, and transportation reservations when applicable
Scheduling & Support
- Help users with walk-up conference room bookings
- Ensure meeting logistics run smoothly in collaboration with guest services, facilities, and IT
- Monitor and respond to guest services and facilities emails
Technology & Systems
- Use the conference center scheduling system (EMS) to manage reservations and room panel accuracy
- Provide light tech support and assist with printing or document edits as needed
General Office Support
- Assist with visitor office reservations and internal office moves
- Maintain cleanliness and organization of shared spaces, including monthly refrigerator clean-outs
- Prepare floor maps for quarterly maintenance
Qualifications
Required:
- 1+ years of experience in hospitality, event coordination, or a similar client-facing role
- Strong communication and organizational skills
- Proficiency in Microsoft Office and comfort with scheduling systems
- Availability to work overtime, evenings, or weekends as needed
Preferred:
- Experience in a professional services or law firm environment
- Prior experience at a reception or concierge desk
- Bachelor’s degree
Key Competencies
- Exceptional customer service and interpersonal skills
- Professional demeanor with a clear, pleasant speaking voice
- Ability to multitask and remain composed under pressure
- Strong attention to detail and follow-through
- Team-oriented with a proactive, “can-do” attitude
Compensation & Benefits
- Hourly pay range: $27.00 – $33.00 (equivalent to $56,160 – $68,640 annually)
- Final offer will depend on location, experience, and skillset
- Comprehensive benefits package including medical, dental, vision, life insurance, PTO, paid holidays, parental leave, and more
- Hours: Monday – Friday, 8:00am-5:00pm. Some flexibility for occassional Overtime.
