• Remote: Remote
• Type: Direct Hire
• Job #932
• Salary: $127,262 - $202,352

Sr. Billing Operations Manager
Location(s): This position can be remote. Occasional visits to the local office may be required.
Salary Range: $127,000 – $202,000
Schedule: Remote

Client Size: 8,000+

Client Description:
Our client is a global law firm capable of taking care of the most important legal needs across arbitration, banking, competition, and trade, as well as corporate crime and corporate finance. They have strong practices in employment, energy, hospitality and leisure, insurance, intellectual property, litigation, mergers and acquisitions and have developed key teams in pensions, private equity, real estate, tax, and technology.

Position Description:
The Sr. Manager Legal Billing Operations oversees and leads the Client Account Supervisors and is responsible for the overall daily operations of the Client Accounts team. This position is responsible for ensuring that staff receive the training, mentoring and coaching necessary to meet the overall business objectives of the firm. This position continually analyzes the current business processes and makes recommendations for improvement based on solid performance metrics. Tests new systems and support upgrades and enhancements.
 
Responsibilities

• Monitors the daily operations of the team. Ensures work assignments are completed in a timely manner and meeting the expectations of the attorneys and clients. Continually tracks team metrics and makes adjustments to the operations of the team as needed.
• Responsible for ensuring the team meets or exceeds performance standards and metrics.
• Analyzes business processes and billing book assignments to ensure the most effective processes and balanced workloads are in place. Develops process/workflow/workload improvements based on analysis.
• Provides appropriate training to ensure that all billing processes and policies are applied consistently across the department. Develops training materials and delivers training to staff, either in person or using electronic tools.
• Reviews performance on a continual basis. Coaches and trains staff throughout the year. Completes individual performance reviews and conducts the annual review with the employee.
• Fields billing inquiries and questions on a daily basis.
• Interacts with clients, attorneys and staff on a daily basis. Helps resolve billing issues, including account analysis, and assists attorneys with processing and collection of invoices.
• Participates and supports all project management initiatives. May be responsible for managing a specific project to include project planning, development and execution.
• Plans and facilitates team meetings. Prepares agendas and captures/tracks important discussion items.
• Serves as subject-matter expert for the team. Responds to inquiries posed by attorneys, practice groups or other team members.
• Continually researches and remains current on best practices. Identifies, documents, and communicates system and procedural issues across departments. Liaises with leads in other departments to develop best practices and implement solutions.
• Provides leadership to and manages a team of business professionals to include coaching, mentoring and professional development. Responsible for providing performance feedback on a regular basis.
• Other duties as assigned.

  
Qualifications:

• 8+ years of experience in working in a complex billing function in a law firm or professional services organization.
• 2+ years of experience managing and/or overseeing a billing/invoicing team.
• Experience with Elite and/or Aderant plus any e-Billing applications is required.
• Experience with Business Intelligence software and reporting is strongly preferred.
• Advanced proficiency with Excel is required.
• Must have excellent analytical skills and be comfortable charting large data sets and summarizing trends.
• Strong communication and interpersonal skills required to interact with staff and timekeepers.
• Strategic, creative and innovative thinker with an ability to troubleshoot and resolve complex problems.
• Experience and ability leading and managing a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team.
• Ability to work independently and take direction well.
• Attention to detail.